Refund Policy
A legal disclaimer
The Refund Policy outlined on this page is applicable only to purchases made through the Frazer Beauty website and is intended to provide guidelines on our return and refund process. While we strive to accommodate our customers and ensure satisfaction, there are conditions under which returns and refunds are processed to maintain fairness and quality assurance.
Please note that the Refund Policy does not cover purchases made through third-party retailers or distributors. For items purchased from other venues, please consult their respective return and refund policies.
Frazer Beauty reserves the right to make judgment calls on returns and refunds on a case-by-case basis, in compliance with the terms set forth in this policy. Submission of a request for return or refund does not guarantee that your request will be approved.
The terms outlined in the Refund Policy are subject to change at Frazer Beauty's discretion without prior notice. Continued use of our website and services following any changes signifies your acceptance of those changes.
Frazer Beauty makes no warranties, express or implied, and expressly disclaims all liability concerning the application of the Refund Policy to any particular circumstance. This disclaimer forms an integral part of the Refund Policy.
For any concerns or questions regarding our Refund Policy or this disclaimer, please contact us.
Refund Policy
Returns
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You have 10 days from the date of receiving your item to request a return.
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To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.
Process for Initiating a Return
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To start a return, you can contact us at support@frazerbeauty.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
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Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
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Exchanges
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The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
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Refunds
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We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within a certain number of days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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Changes to the Refund Policy
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Frazer Beauty reserves the right to modify this Refund Policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
Contact Us
For more information about our Refund Policy, if you have questions, or if you would like to make a complaint, please contact us.